Frequently Asked Questions

Please try to find an answer to your question below. If you can't find it then send us a Support Request.

Yes, we can grant you a temporary evaluation licence upon request. Please contact us with a brief description why you would like to evaluate the software.
You can always access your projects and print them or save them as PDF. Once your license expires you can no longer edit your projects or run AI actions. To edit them you must activate another license.
Strategic Planning Software allows a user to walk through the strategic planning process of an organisation, covering the phases that lead to actionable recommendations. Phase 1 covers external and internal analysis, and Phase 2 covers strategic choices and recommendations. Later stages relate to strategic management, which this software does not cover.
Strategic Planning Software is a research and strategic planning management tool designed for: Instructors teaching Strategy, Policy and Entrepreneurship courses. Business managers involved in strategic planning. Government strategy and policy specialists. Business consultants and practitioners.
No, for security reasons each user must sign in with their own credentials. Strategic Planning Software does not allow simultaneous logins from the same user: if this is detected, only the last logged-in user can use the software. If you need to work together, use the share project functionality to give your colleagues their own access.
You can share a project with one or more persons by using the Share option next to the project in the Project menu. Everyone you add works in the same project with their own login.
Use the print button on a module tab, or the "Print entire project" button in the workspace sidebar. This opens a print view; choose "Save as PDF" (or "Save to PDF") as the destination in your browser's print dialog to produce a PDF file.
AI credits pay for the AI research and text generation that powers the New Projects area. Credits are shared across all your projects, and a project can only run AI actions while your balance is positive. When your credits run out you can buy a recharge or activate a new license. When your license expires, any unused credits expire with it and cannot be restored.
Open the Project menu and choose "Redeem License", then paste your license key and activate it. Activation starts the license duration and adds its projects and AI credits to your account. Each key can be redeemed once.
Yes. When more than one model is available, a model selector appears next to your credit balance in the workspace sidebar. Models differ in quality and in price, and your chosen model applies to all AI actions until you change it.
No AI output should be accepted unchecked. The software marks where each value came from, distinguishing values found in public sources from values recalled from the model's general knowledge. Every value and analysis can be reviewed, corrected, or replaced before you save it, and you remain responsible for the final content of your plan.
Yes, if your license grants more than one project. Your license defines how many projects you can create or redeem and for how long access stays active. You can switch between your projects from the Project menu; sharing a project also gives other users access to it without consuming their own project allowance.
10 credits buys roughly 2 million tokens on a small model, 1 million tokens on a medium model, and 500,000 tokens on a large model. Since one token is roughly 0.75 words, that works out to approximately 1.5 million words on a small model, 750,000 words on a medium model, and 375,000 words on a large model. These are rough estimates: the exact number depends on the quality and pricing of the model, and on how much of the budget is spent on input versus output tokens.

Support Request

Please describe the issue with as many details as you can. We try to answer all support requests in the same day.